Privacy Policy

Brinkleys Estate Agents is the trading name of Brinkley Estates Ltd and is registered at 120 Wimbledon Hill Road Wimbledon, SW19 7QU.

Brinkleys Estate Agents are committed to protecting your privacy and as such we have taken all the necessary measures to make sure that any information you give us remains private and secure and that your registration and any payment details are processed with total confidentiality.

We will use this information to notify you about changes to our service, to verify your identity, to keep our website safe and secure and to prevent or detect fraud, to provide customer support and to comply with the requirements imposed by law or any court order.

In order to find you a new home, or to rent or sell your property, we will need to hold some basic personal information, such as (but not limited to) your name, address, telephone and email, which we cannot use without your consent, which should be given either electronically or in writing.

On top of this if you are buying or renting, we will need to ask for a budget and for rentals we are also required to check your Right to Rent status.

The only third-party companies that we will need your permission to pass on your details to are our chosen referencing company for rentals; and for sales, it may be a mortgage broker or a surveyor. In any case, you can be assured that any third-party company will adhere to the new GDPR (General Data Protection Regulations, 2018) regulations. However, we cannot accept responsibility for their actions and they will have their own consent forms.

Your information may be collected via our website, via email or over the telephone. The latter will be followed by a ‘confirmation and consent’ email, so you can check the details and information we hold are correct, and you agree to its use in finding you a home or renting /selling your property. If you register via our website there will be a ‘consent’ tick-box, as we can no longer assume that in submitting your contact details it indicates that you wish to be put on our database.

You acknowledge that the information which you provide to us may amount to sensitive personal data under the General Data Protection Regulations (GDPR) and you consent to that data being processed as set out in this Privacy Policy.

You have the Right to be forgotten, which means that you can request that your information is deleted from our database. Simply contact us via info@brinkleys.co.uk and it will be acted upon with one calendar month. Similarly, the Right to Access means that you can write to or email us to request to see the information we hold on you – this will be sent electronically again, within one calendar month and we may ask for some identification before releasing the information.

Strictly speaking we cannot even give your information to even a sibling or spouse. We will endeavour to adhere to this but if this is of particular importance to you we would appreciate it if you would make it known. Once we have found you a property or sold / rented yours, we will archive your details and send you the occasional seasonal greeting, in-house promotion or informational email, such as new Energy Performance Certificates regulations etc., but we will never sell your data to another company. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

There may be occasions when we need to give your name and telephone number to another person; a gas operative, electrician, builder or perhaps a cleaner. Please be assured that we will always ask your permission first, unless it is an emergency or a matter of national importance.

Cookies and website:

Each time you visit our site, we may automatically collect the following information: Our website uses cookies to distinguish you from other users of our website. This helps us to optimise your experience of our website and services and also allows us to improve our site Technical information, including but not limited to the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier, location data and other similar identifying information required for your devices to communicate with websites and applications

On the internet;

Information about your visit, including but not limited to the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page and any phone number used to call us. Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your information, we cannot guarantee the security of information transmitted to our site. Any transmission is at your own risk and you agree that we will not be liable for any breach of security unless it has been proved that we have been negligent.

Password Security

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping the password confidential. Please notify us immediately if you suspect that your password is no longer secure.

This Policy notice may be updated periodically and any updates will be dated.